
The Nuance Of N = 1 Is N = 1 the same as mass customization or "the segment of one"? A segment-of-one strategy targets a customer at a time by learning a lot about her--demographics, spending patterns, etc.--but this is still a business-centric view of the consumer. Mass customization allows me, the consumer, to choose from a menu of products, but it's still the company's determination of what I may need. N = 1 changes this business-to-consumer view; it's a consumer-to-business-to-consumer view, if you will.Consumers are joint problem solvers. Are the 6,000 application developers for Facebook part of a "segment of one"? How about bloggers for the New Age of Innovation site? Are they passive recipients of the knowledge in the book, or co-creators of new knowledge? N = 1 is about "personalized, co-creation of experiences"--not mass customization or a customer of one. These nuances are critical
-- C.K. Prahalad
The power of digitization and imagination is enabling this evolution of new business models. It is not about a myopic cost-based argument for outsourcing to the Far East. It's about building clarity on what N = 1 and R = G mean for my business. Managers need to build internal capabilities in their business processes through social and IT architectures to progress in this New Age of Innovation.
-- M.S. Krishnan
Case Study : Tata Motors uses IT to streamline operations, cut costs, and save time in bringing to market its newest automobile, the Tata Nano.
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