2008-02-19

Process Classification Framework (PCF Model)

APQC and its members developed the PCF, which is updated by a global advisory council of industry leaders.

As a common language, the PCF allows organizations to see and discuss their activities from an industry-neutral viewpoint.

Regardless of size, industry or geography, organizations can use the PCF to benchmark and improve processes.

The PCF organizes operating and management processes into 12 enterprise-level categories, including process groups and more than 1,500 processes and associated activities. Organizations can then talk specifically about the exact same activity and know what specifically is included in that activity.


(Fr0m : The APQC Process Classification FrameworkSM (PCF) , http://www.apqc.org/portal/apqc/site/?path=/research/pcf/index.html )

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